Toggle Nav
Menu
Currency
USD
Customer account avatar
My Cart
ThanksEasy · By Sophie Calder · Updated 1 Oct 2026 · 26 min read

ThanksEasy: Magento 2 Thank You Page Customiser

Build a branded Magento 2 thank you page with personalised messages and product blocks. Growth adds discounts; Pro adds popups and countdowns.

Overview

Plan scope for the examples below: Seed covers the customizable order success page and product blocks without discount offers. Product-block discounts, the Delivered By tile QR tool and QR shortcodes require Growth or Pro. Popups, countdowns and calendar tools require Pro.

ThanksEasy turns the Magento 2 thank you page into a customisable, conversion-focused experience. The moment a customer completes checkout they land on a page that can greet them by name, show order details, display targeted upsell products, and link directly to shipment tracking.

ThanksEasy thank you page overview

This module helps you:

  • Make the order-success page feel like a brand touchpoint rather than a dead end
  • Generate incremental revenue with time-limited discount offers and cross-sell or BOGO product blocks
  • Reduce customer-service enquiries by surfacing shipping timelines and tracking links immediately after purchase
  • Invite guest customers to create an account right on the success page
  • Track every click from the success page in Google Analytics with configurable UTM parameters

When to use this

Use ThanksEasy when you want to:

  • Greet customers with a personalised thank-you message that includes their order number and a link to their order
  • Show an inline product block (Seed), add a discount (Growth or Pro), or show a fullscreen popup with a countdown (Pro)
  • Display a "Shipped By" and "Delivered By" date estimate so customers know when to expect their order
  • On Pro, offer a calendar download; on Growth or Pro, offer a delivery-tracking QR code
  • Prompt guest customers to create an account after their first purchase
  • Measure which success-page offers actually convert using Google Analytics UTM tracking

Key capabilities

  • Branded page design - custom background image, tiled pattern, solid colour, confetti animation, and custom CSS
  • Personalised success message - editable copy with order-ID, order-link, emoji, and PO-number (Growth or Pro) shortcodes
  • Fullscreen popup offer (Pro) - cross-sell or BOGO product strategy with percent/fixed discount, price floor guard, and auto-close timer
  • Inline product blocks (Section 1 and Section 2) - cross-sell grid, single featured product, or custom CMS/HTML block, with discounts on Growth or Pro and countdowns on Pro
  • Order details panel - ordered items, shipping address, paid-with method, Shipped By Date, and Delivered By Date
  • Calendar (Pro) and QR tools (Growth or Pro) - Apple Calendar (.ics) download, Google Calendar link, and TrackEasy QR code on the Delivered By tile
  • Guest account creation prompt - Pro-plan card on the success page that invites guests to create an account via Magento's standard delegateCreate flow
  • Instant Buy button - customisable labels for Instant Purchase-eligible and non-eligible products
  • Time-limited free shipping - cart-level free shipping with an expiry clock; integrates with Magento's Delivery Methods config
  • Google Analytics UTM tagging - configurable source, medium, and campaign for promo and non-promo product clicks
  • Live preview - enter any order ID in config to preview the page without placing a test order

Installation

Bought on Adobe Commerce Marketplace? Your purchase comes with a Moogento account: set your password from the activation email, then follow the steps below with the Composer keys and licence key in My Plugins. If the email has not arrived, contact Moogento support.

ThanksEasy installs via Composer, then activates with a license key from your Moogento.com account. The whole flow takes about 5 minutes.

Prefer a hands-off setup? Our team can install and configure the extension for you - see the paid install service.

Step 1: Get your Composer keys from Moogento.com

  1. Sign in at https://www.moogento.com and open My Plugins in your account menu.
  2. Find ThanksEasy in the list of plugins you own.
  3. Generate (or reveal) the Composer access keys for that plugin - a public key and a private key.
  4. Add your install domain to the key. Each Composer key is tied to a specific domain - if you're installing on yourstore.com, add yourstore.com to the key's allowed domains. The Composer download will be rejected on any other domain.

If you run staging and production on different domains, add both - separate keys per environment are fine too.

Step 2: Install the module with Composer

From your Magento 2 root directory:

composer require moogento/m2-thankseasy

When Composer asks for credentials, paste the public key as the username and the private key as the password. They'll be cached in ~/.composer/auth.json for future runs.

Step 3: Enable the module in Magento

php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento cache:clean

Run php bin/magento module:status Moogento_Thankseasy to confirm it is listed as enabled.

Step 4: Add your license key in the Moogento admin

  1. For a direct purchase, copy the ThanksEasy license key from My Plugins at moogento.com. For a Marketplace purchase, check your Moogento account for an issued key and contact Moogento support if it is missing.
  2. Open Stores > Configuration > Moogento > License in Magento Admin. Add the Installation Domain shown on this page to the key in your Moogento account.
  3. Paste the key into the key field and click Add key.
  4. Under Registered Keys for this Installation, confirm that ThanksEasy appears with the correct plan.

The license validates within a few seconds. If the module stays inactive, check that the domain on your license matches the domain you installed on - domain mismatch is the most common cause.

Setup overview

All ThanksEasy configuration lives in:

Stores > Configuration > Moogento > ThanksEasy

You'll mainly work with:

  • General - enable the module, button labels, free-shipping offer, offer expiry, price floor and qty limits
  • Fullscreen Popup Offer - popup product strategy, discount, display limits
  • Thanks Page > General - page background, confetti, custom CSS
  • Thanks Page > Top Section - success message content and colour
  • Thanks Page > Order Details Section - which order info blocks appear
  • Thanks Page > Page-base Section 1 and Section 2 - inline product/content blocks with discounts
  • Pro: Guest Account Creation Prompt - invite guest customers to register after purchase
  • Google Analytics - UTM parameters for click attribution

Common setups

Display a personalised thank-you message with the order number

Customers want confirmation that their order went through - a message with their order number removes doubt.

How to set it up

  1. Go to: Stores > Configuration > Moogento > ThanksEasy > Design: Thanks Page > Design: Top Section

  2. Set:

    • Thanks message: Position = your preferred position (above or below the order details)
    • Thanks message: Content = your message copy, using template variables:
      • {{order_id}} - inserts the order increment ID (e.g. #100000042)
      • {{order_link}} - a URL to the order detail page; use as an href value
      • {{purchase_order_id}} - PO number if set, otherwise empty (Growth and Pro plans)
      • {{tick}} - a green tick icon
      • {{email}} - an email icon
      • :) :D <3 - emoji shortcodes

  3. Save config and run php bin/magento cache:clean

Notes

  • For guest orders, {{order_link}} falls back to #<incrementId> since guests cannot log in to view the order
  • Use {{purchase_order_link}} only outside an href attribute - it renders a complete <a> element

Show a fullscreen popup offer immediately after checkout (Pro)

A fullscreen popup with a time-limited discount is the highest-visibility upsell placement ThanksEasy provides.

Fullscreen Popup Offer config

How to set it up

  1. Go to: Stores > Configuration > Moogento > ThanksEasy > Design: Fullscreen Popup Offer

  2. Set:

    • Enable = Yes
    • Offer: Offered product strategy - choose one:
      • Cross-sell - products linked as cross-sells to items in the order
      • BOGO - one of the products already in the order
      • Cross-sell then BOGO - cross-sells first; falls back to BOGO if none qualify
    • Discount: Type = Percent or Fixed
    • Discount: % Amount (or Fixed amount) = your discount value
    • Popup: Duration = minutes before auto-close (default 1)
    • Limits: Per customer per day = Yes to prevent repeat displays

  3. Optionally set:

    • Filter by: Product attribute - only ordered products with this attribute value trigger an offer; the Value cell next to it adapts to the attribute you pick
    • Filter-in by: Category - only ordered products in these categories trigger an offer (their cross-sells are offered). Shown when the strategy is Cross-sell or Cross-sell then BOGO
    • Filter-in by: Minimum final price - skip products below a price threshold
    • Offer text for: Cross-sell products / Offer text for: BOGO products - customise the headline using {{product_name}}, {{discount}}, {{price}}, {{countdown}}

    Product attribute filter with an attribute-aware value picker

  4. Save config

Notes

  • If no qualifying products are found (all out-of-stock, missing images, or priced at $0 after discount), the popup is suppressed rather than shown empty
  • Popup and countdown features are gated by your license plan - confirm your plan on moogento.com if these fields are greyed out
  • Filter by: Product attribute adapts its Value cell to whichever attribute you choose: dropdown, multiselect, and boolean attributes show a dropdown of that attribute's real option labels (matching is done by label, not internal ID); text-like attributes keep a plain text box with a type hint and real example values underneath. Media and image attributes never appear in the attribute picker
  • If an option you previously selected is later deleted from the attribute, the Value cell shows "Current: {value} (no longer an option)" until you choose a replacement

The page-base sections let you add a product grid or a single featured product directly on the thank-you page, each with an independent discount and countdown.

Page-base Section 1 config

How to set it up

  1. Go to: Stores > Configuration > Moogento > ThanksEasy > Design: Thanks Page > Design: Page-base Section 1

  2. Set:

    • Enable = Yes
    • Which: Block - choose Cross-sell products, Single product, CMS block, or HTML
    • For Cross-sell products: set attribute/category filters, product count (default 4), and whether to fill empty slots (see "How the Cross-sell products block picks products" below)
    • For Single product: enter the product SKU and choose button action (Add to Cart or View Product)
    • Discount: Type = Percent, Fixed, or None
    • Discount: Countdown timer = Yes to show a countdown clock; set Countdown time limit in minutes (default 5)
    • Limits: Per customer per day = Yes to avoid repeat discounts

  3. Optionally configure Design: Page-base Section 2 for a second independent block below Section 1

  4. Save config

Notes

  • Title fields change based on discount and countdown state - there are separate fields for: Discounts during countdown, Discounts after countdown, Discounts no countdown, and No discount
  • Use {{countdown_promo}} in the title to render the animated countdown clock (ThanksEasy Pro) or a fixed number
  • Discounts applied via ThanksEasy are time-limited: customers have the duration set in General > Time limit (hours) to complete checkout before prices revert
  • Filter by: Product attribute in each section uses the same Value cell as the popup's attribute filter, but here it limits the products offered, not the products ordered
  • In the page sections, Filter-in by: Category limits the products offered. In the popup, it limits which ordered products trigger an offer

How the Cross-sell products block picks products

With a category selected in Filter-in by: Category (for example a "Monthly Specials" category), the category is the pool of products the section offers:

  1. Cross-sells of the ordered products that are in the selected category come first
  2. Remaining slots are filled with other products from the selected category (subcategories included)

Only products from the selected category are shown, with the ones related to the order first. The Include random products? setting does not change this. If the category has no eligible products, the section falls back to the no-category behaviour below so it is not left empty.

With no category selected:

  1. Cross-sells of the ordered products come first
  2. If If empty slots: Include random products? = Yes, remaining slots are filled with other products: products from across the store (excluding poorly reviewed ones) if some cross-sells were found, or products from the first ordered product's categories if none were

In both cases, products must be enabled, visible, in stock, have an image, and pass the attribute and minimum-price filters. Products already in the order are never offered.

To make a particular product show first for a particular purchase, add it as a cross-sell on the purchased product (Catalog > Products > [product] > Related Products, Up-Sells, and Cross-Sells).

There is no separate "category" block: use Cross-sell products with Filter-in by: Category to feature a promotional category.

The category-first behaviour above needs ThanksEasy 2.9.53 or later. On 2.9.52 and earlier, the selected category only narrowed the cross-sells, and empty slots were filled with products outside the selected category.

Handle products that are already on sale

Products with an existing sale price need special handling in your ThanksEasy offers. Choose how ThanksEasy behaves when a suggested product already has a discount applied.

How to set it up

  1. Go to: Stores > Configuration > Moogento > ThanksEasy > Design: Thanks Page > Design: Page-base Section 1 (or Section 2)

  2. Look for the Discount: Already-discounted products dropdown (appears only when discounts are enabled)

  3. Choose one of three modes:

    • Best Price (Recommended, Default) - ThanksEasy shows the lowest price between its suggested discount and the product's current sale price. The discount badge only appears if the ThanksEasy offer genuinely beats the live price. This ensures customers always see the best available deal without confusion from stacking multiple promotions.

    • Exclude Already-Discounted Products - Products with an existing sale price are hidden from ThanksEasy suggestions entirely. Use this if you never want to offer additional incentives on items that are already discounted elsewhere.

    • Stack on Current Price (Legacy) - The ThanksEasy discount is applied on top of the product's current sale price, resulting in a lower final price. Use this only if your site explicitly supports stacking promotions and you want to advertise the cumulative savings.

  4. Save config

Notes

  • The default mode is Best Price, which changed the behavior for existing installations - products are no longer stacked with additional discounts by default.
  • Review your discount badge presentation after updating to ensure it reflects your new mode choice.
  • The discount mode setting applies independently to each page-base section (Section 1 and Section 2).

Show delivery timeline and calendar tools

Telling customers exactly when to expect their order - right on the success page - reduces "where is my order?" emails.

Order Details Section config

How to set it up

  1. Go to: Stores > Configuration > Moogento > ThanksEasy > Design: Thanks Page > Design: Order Details Section

  2. Set:

    • Enable = Yes
    • Show section: Shipped By Date (SBD) = Yes; set SBD: Period from order in days (default 5)
    • Show section: Delivered By Date (DBD) = Yes; set Delivered By: Period from order in days (default 14)
    • DBD tools: + Apple Calendar = Yes to add an .ics download button for the Delivered By date
    • DBD tools: + Google Calendar = Yes to add a Google Calendar link
    • DBD tools: Track/QR in Delivered By = Yes to show a tracking icon; if TrackEasy is installed, hovering reveals a QR code preview and clicking opens the TrackEasy tracking page

  3. Optionally set guide copy:

    • Show section: 'Shipped By Date (SBD)' guide = Yes and fill in Content with plain-language copy explaining your shipping process
    • Show section: 'Delivered By Date (DBD)' guide = Yes and fill in Content with delivery-estimate context

  4. Save config

Notes

  • Shipped By and Delivered By dates are estimates calculated from the order date - they are not connected to carrier APIs unless TrackEasy is also installed
  • Apple Calendar (.ics) and Google Calendar tools require a Pro plan; the Track/QR icon requires a Growth plan
  • To suppress the country name from the shipping address (useful for single-country stores), set Shipping info: Hide this 'country name'

Enable time-limited free shipping on the success page

Offer free shipping as an incentive to add another item within a short window after purchase.

How to set it up

  1. First, activate the shipping method:

    • Go to Stores > Configuration > Sales > Delivery Methods
    • Find ThanksEasy Free Shipping and set Enabled = Yes

  2. Then configure the offer:

    • Go to Stores > Configuration > Moogento > ThanksEasy > General
    • Set Discounts: Enable time-limit on free shipping? = Yes
    • Set Discounts: Time limit = number of hours the offer remains valid (default 1)

  3. Save config

Notes

  • When the time limit expires, the free shipping is automatically removed from the cart and product prices revert to normal
  • The countdown affects both the fullscreen popup offer and the page-base inline blocks simultaneously

Set up Google Analytics UTM tracking

Every product link on the success page can carry UTM parameters so you can measure which offer generates revenue.

How to set it up

  1. Go to: Stores > Configuration > Moogento > ThanksEasy > Setup: Google Analytics

  2. Set:

    • General: utm_source - identifies ThanksEasy traffic (default: thankseasy)
    • General: utm_medium - identifies the link type (default: cta)
    • Promo products: utm_campaign - campaign name for discounted product clicks (default: TX pro)
    • Non-promo products: utm_campaign - campaign name for non-discounted product clicks (default: TH reg)

  3. Save config

Notes

  • UTM settings are global (not per store view)
  • Changes only apply to links generated for new orders - existing cached pages are not affected

Features reference

Confetti animation

  • Plays a falling-confetti animation on page load to celebrate the purchase
  • Toggle at: Stores > Configuration > Moogento > ThanksEasy > Design: Thanks Page > Design: General > Show: Confetti
  • Config path: moogento_thankseasy/moo/general_show_animation
  • Works on Luma, Porto, and Hyvä themes

Page background

  • Supports three modes: Full (single image or built-in ThanksEasy design), Tiled (repeating pattern), and Color (solid hex colour)
  • Custom image upload available for both full and tiled modes; accepted formats: PNG, GIF, JPG, JPEG
  • Config path: moogento_thankseasy/moo/general_background_yn
  • On Hyvä, background mode values are stored as strings (full, tiled, color) - do not re-save this field from a non-Hyvä admin session if the value has been customised for Hyvä compatibility

Custom CSS

  • Paste arbitrary CSS into Design: Thanks Page > Design: General > Custom CSS to override colours, fonts, or layout without editing template files
  • Config path: moogento_thankseasy/moo/general_custom_css
  • The config field includes examples for changing countdown timer colours and background-image behaviour

Offer price floor and quantity cap

  • Minimum offered price (% of current price) - set a floor as a percentage of the product's current price to prevent offers that are too aggressive (e.g. 50 blocks offers below half price). Set to 0 to disable. Config path: moogento_thankseasy/general/min_price_floor_pct
  • Maximum quantity per ThanksEasy offer - caps how many units are included in a single offer (default 1). Raise only for qty-multiplier promotions. Config path: moogento_thankseasy/general/max_offered_qty
  • Both fields are under Stores > Configuration > Moogento > ThanksEasy > General

Attribute-aware product filtering

  • Filter by any product attribute in the Fullscreen Popup Offer, Page-base Section 1, and Page-base Section 2 groups. In the page sections it limits the products offered; in the popup it limits which ordered products trigger an offer
  • The Value cell adapts automatically to the attribute you select: dropdown, multiselect, and boolean attributes show a dropdown of that attribute's real option labels; text-like attributes keep a text box with a type hint and example values underneath
  • Media and image attributes never appear in the attribute picker
  • If a previously selected option is later deleted from the attribute, the field shows "Current: {value} (no longer an option)" so you know to pick a replacement
  • Config paths: moogento_thankseasy/popup/attribute_filter, moogento_thankseasy/moo/base1_attribute_filter, moogento_thankseasy/moo/base2_attribute_filter

Guest account creation prompt (Pro)

  • Shows a dismissible card on the success page inviting guest customers to create an account
  • Uses Magento's built-in checkout/account/delegateCreate flow - no custom data collection
  • Configurable: position (top/bottom), headline, sub-copy, up to three benefit bullet points, button label, and dismiss link label
  • Config path: moogento_thankseasy/accountprompt/*
  • Requires a Pro plan license; only renders for guest customers

Instant Buy button labels

  • The buy button label differs based on whether Instant Purchase is available for the customer
  • Buy button label: Instant Buy - shown when Instant Purchase is enabled (e.g. "Instant Purchase", "Buy Now")
  • Buy button label: Add to Cart - shown when Instant Purchase is not available (e.g. "Add to Cart", "Get It!")
  • Config path: moogento_thankseasy/general/button_text and moogento_thankseasy/general/button_text_not_instant

Live preview

  • Enter any order increment ID in Design: Preview > Preview order id to load the thank-you page for that order without navigating through checkout
  • Useful for checking layout and copy changes before customers see them

Advanced configuration

TrackEasy integration

What it does

When TrackEasy is installed and enabled, ThanksEasy embeds a tracking link and optionally a QR code directly in the Delivered By tile. Customers can scan the QR code on mobile to open the TrackEasy tracking page without having to search their email for a tracking link.

Setup

  1. Install and enable the TrackEasy module (sold separately)
  2. In ThanksEasy config, go to Design: Thanks Page > Design: Order Details Section
  3. Set Show section: Tracking = Yes
  4. Set Include: TrackEasy QR code = Yes to add the QR code alongside the tracking link
  5. Set DBD tools: Track/QR in Delivered By = Yes to show the tracking icon on the Delivered By tile

Notes

  • If TrackEasy is not installed, the tracking icon falls back to Magento's standard order-tracking/guest-form link
  • QR codes are generated from an external image service, so the store needs outbound HTTPS to display them
  • When ShipperHQ is installed alongside TrackEasy with the ShipperHQ bridge enabled, the Delivered By date is sourced from the ShipperHQ selected delivery date automatically - no additional ThanksEasy configuration is needed

Swissup Sold Together integration

ThanksEasy can render a Sold Together block (from Swissup's Sold Together extension) as the content for a page-base section. This is configured by selecting the Sold Together block type when setting up Section 1 or Section 2 - no additional settings are required beyond having the Swissup module installed and configured with product associations.

Theme compatibility

ThanksEasy is compatible with Luma, Porto, and Hyvä themes.

  • Luma: full support; all blocks render using standard Magento layout handles
  • Porto: full support; the enhanced page layout works within Porto's checkout success handle
  • Hyvä: full support; background mode values (full, tiled, color) are stored as strings - the module preserves these values and does not cast them to integers, which would prevent the configured background from rendering

If you switch between Hyvä and a non-Hyvä theme on the same store, re-check the Page: Background setting and save it from the correct theme context to ensure the stored value matches what the active theme expects.

Tips & best practices

  • Keep the Discounts: Time limit short enough that you can still combine shipments - 1 hour is the default
  • Use Limits: Per customer per day on all discount blocks to avoid customers feeling they are being aggressively upsold on every visit
  • Set a Minimum final price filter on cross-sell popups to avoid offering very low-value products as the main post-purchase pitch
  • Use the Minimum offered price (% of current price) floor in General to prevent any automated offer from discounting too steeply - 50% is a safe default starting point
  • Write countdown title copy that conveys urgency without sounding artificial - Get {{discount}}% off before {{countdown_promo}} runs out converts well
  • Use the live Preview order id field to review every config change before saving; you can iterate quickly without placing test orders
  • Set per-store-view translations for the success message and block title fields if you operate in multiple languages - the config is store-view scoped
  • Enable the Guest account creation prompt on stores where repeat purchase rate matters - inviting guests at the point of peak satisfaction is more effective than a follow-up email

Troubleshooting

The popup or countdown fields are greyed out in the admin

Popup and countdown features require Pro.

  • Check: Go to Stores > Configuration > Moogento > License and confirm ThanksEasy is showing as active on your current domain
  • Resolution: Upgrade your ThanksEasy plan on moogento.com, or verify your license key is entered correctly for the right domain

The Delivered By date is wrong

The Delivered By date is calculated as a fixed number of days from the order date, not from a carrier API.

  • Cause: The default offset (14 days) may not match your actual fulfilment time
  • Check: Go to Design: Order Details Section > Delivered By: Period from order
  • Resolution: Change the value to match your average delivery window; for carrier-accurate dates, install TrackEasy

The background image is not showing on Hyvä

Hyvä stores the background mode as a string value; re-saving from a non-Hyvä context can overwrite it with an integer.

  • Cause: The general_background_yn config value was cast to an integer, which Hyvä does not recognise
  • Check: Go to Design: Thanks Page > Design: General > Page: Background and note the current value
  • Resolution: Re-select the desired background mode and save config from the Hyvä-themed store view; run php bin/magento cache:clean

Cross-sell products not appearing in the popup or page blocks

The popup and inline blocks apply several filters before displaying a product.

  • Cause: All candidate products were filtered out (out-of-stock, missing product image, discounted price would reach $0, or below the minimum final price threshold)
  • Check: Verify the ordered products have cross-sell associations set in the product catalogue, that those products have images, and that they are in-stock
  • Resolution: Add at least one qualifying cross-sell, or switch the strategy to BOGO if cross-sell associations are sparse; lower or disable the minimum final price filter if it is excluding valid products

A page section shows related products instead of the selected category

  • Cause: ThanksEasy 2.9.52 and earlier only used the category to narrow the cross-sells, then filled empty slots with products outside that category
  • Check: Under If empty slots: Include random products?, the note reads "'Random' will be: In-stock, enabled, with an image" on older versions and "Fills remaining slots with eligible products from the selected category" on current ones
  • Resolution: Update ThanksEasy to 2.9.53 or later. No settings need to change: keep Cross-sell products with your category in Filter-in by: Category

The free-shipping offer is not applying in the cart

The ThanksEasy Free Shipping carrier must be enabled separately in Magento's Delivery Methods.

  • Cause: The carrier was not enabled in Delivery Methods, or the time limit has already expired
  • Check: Go to Stores > Configuration > Sales > Delivery Methods and confirm ThanksEasy Free Shipping is set to Enabled = Yes
  • Resolution: Enable the carrier, save, and clear cache; remind customers the offer is time-limited

Malware scanner flags Helper/Moo.php

  • Cause: Your host's malware scanner (often Imunify360 on cPanel hosting) heuristically flags the encoded license-check files that ship inside every paid Moogento extension. The files are genuine and unchanged - the encoding protects the license check from tampering.
  • Resolution: Add the files to the scanner's ignore list so the warnings stop, and restore any file the scanner already quarantined. Both steps, plus how to verify the files are byte-for-byte what we shipped, are covered in the license file protection guide.

FAQs

How do I customise the thank-you message shown after checkout?

Go to Stores > Configuration > Moogento > ThanksEasy > Design: Thanks Page > Design: Top Section and edit the Thanks message: Content field. You can include the order number with {{order_id}}, a link to the order with {{order_link}}, icons like {{tick}}, and emoji shortcodes such as :).

How do I show a discount offer to customers right after they place an order?

Enable either the Fullscreen Popup Offer group or one of the Page-base Section groups in ThanksEasy config. Set the offered-product strategy (Cross-sell or BOGO), choose Percent or Fixed discount type, and enter the discount value. Product-block discounts require Growth or Pro; popups and countdowns require Pro.

Does ThanksEasy work with Hyvä theme?

Yes, ThanksEasy is fully compatible with Hyvä. Background mode values are stored as strings (full, tiled, color) and the module preserves them so the correct background renders on Hyvä. See the Theme compatibility section for details on switching between themes.

Does ThanksEasy work with Porto theme?

Yes, ThanksEasy is fully compatible with Porto. The enhanced success-page layout works within Porto's checkout success layout handle without any additional configuration.

How do I add a calendar download so customers can save their delivery date?

In the Design: Order Details Section config group, enable Show section: Delivered By Date (DBD) and then set DBD tools: + Apple Calendar = Yes for an .ics download, and DBD tools: + Google Calendar = Yes for a Google Calendar link. Apple Calendar and Google Calendar tools require a Pro plan.

Can I show a QR code for shipment tracking on the thank-you page?

Yes, on ThanksEasy Growth or Pro - install TrackEasy (sold separately) alongside ThanksEasy, then set Show section: Tracking = Yes and Include: TrackEasy QR code = Yes in the Order Details Section config. Customers can scan the QR code on mobile to open their tracking page immediately.

What happens to the discount if the customer does not complete checkout in time?

When the countdown expires (controlled by General > Discounts: Time limit), the free shipping is automatically removed from the cart and any ThanksEasy-discounted product prices revert to their normal prices. Customers can still check out without the offer applied.

How do I stop the popup from appearing to the same customer every day?

Set Limits: Per customer per day = Yes in the Fullscreen Popup Offer group. When enabled, each customer will only be shown the discounted popup offer once per day.

Can I preview the Magento 2 thank you page without placing a test order?

Yes. Enter an existing order increment ID in Stores > Configuration > Moogento > ThanksEasy > Design: Preview > Preview order id and the thank-you page will load for that order, so you can review layout and copy without going through checkout.

Which Google Analytics data does ThanksEasy send?

ThanksEasy adds UTM parameters to every product link on the success page. You can configure utm_source, utm_medium, and separate utm_campaign values for discounted and non-discounted product links at Stores > Configuration > Moogento > ThanksEasy > Setup: Google Analytics. Changes only apply to links generated for orders placed after you save.

Can I invite guest customers to create an account on the thank-you page?

Yes - the Guest Account Creation Prompt (Pro plan) adds a dismissible card on the success page using Magento's built-in account delegation flow. Enable it at Stores > Configuration > Moogento > ThanksEasy > Pro: Guest Account Creation Prompt and customise the headline, sub-copy, benefit bullets, and button label. The prompt only shows to guest customers and is dismissed via a cookie once closed.

How do I restrict which products ThanksEasy offers by product attribute?

Use the Filter by: Product attribute row in the Page-base Section 1 or Page-base Section 2 config group to limit the products those sections offer. (In the Fullscreen Popup Offer group the same field limits which ordered products trigger an offer.) Pick an attribute and the Value cell next to it adapts automatically - dropdown, multiselect, and boolean attributes show a dropdown of that attribute's real option labels, while text-like attributes keep a text box with example values. Media and image attributes are not offered as filter choices.

How do I show only products from one category, such as monthly specials?

In Design: Page-base Section 1 (or Section 2), keep Which: Block = Cross-sell products and pick the category in Filter-in by: Category. The section then shows only products from that category: cross-sells of the ordered products first, then other products from the category. See "How the Cross-sell products block picks products" above.

How do I prevent ThanksEasy from offering products at too steep a discount?

Set a Minimum offered price (% of current price) value in the General config group (e.g. 50 prevents any offer below half the current price). You can also cap the maximum units offered per transaction with Maximum quantity per ThanksEasy offer. Both settings apply globally to all offer blocks.

Order view: How ThanksEasy helped

When ProfitEasy is installed, the admin order view shows a card explaining how ThanksEasy contributed to a sale: which lines were bought from a thank-you-page offer, a link back to the earlier order that offer came from, and whether the order used the free-shipping incentive. On the Growth and Pro plans the card also shows the offer price against the normal price for a genuinely discounted line. There is nothing to configure; the card only appears when at least one item on the order was bought through a ThanksEasy offer and your licence is active. ProfitEasy must also be installed, enabled and on a Pro licence, since only ProfitEasy Pro shows the Sale Source panel, and the admin user needs the ProfitEasy "Show profit in Order Detail page" permission, before the card can appear. Orders placed with Instant Purchase don't show the card.

The card distinguishes two kinds of line. A line whose offer link carried a signed token is shown as "Offered on the thank-you page of order #...": this is verified evidence. A seed-plan offer, or a Growth/Pro offer without a discount badge, doesn't carry a signed token. When the same customer places another order afterwards that references that earlier order, the card still attributes the line, worded as "Probably added from the thank-you page offer on order #...". This unsigned attribution only appears when the earlier order exists, was placed before the current order, and belongs to the same customer (the same registered customer account, or, for guest orders, a matching email address); it never shows a price or discount, since none was verified. Whenever any line on the card is unsigned, the whole card's title reads "How ThanksEasy probably helped" instead of "How ThanksEasy helped", to flag the lower-confidence evidence. A tampered signed token (its key does not match the order) is always rejected outright and never attributes the line at all. A signed token that verifies but whose offer price was not the price actually charged - for example an expired offer completed at the normal price - falls back to the same unsigned attribution as an unsigned offer, and only appears when the same-customer and earlier-order checks above pass. A charged price at or below the signed offer price, including one lowered by an unrelated catalog price drop, still counts as verified.

  • TrackEasy - carrier-accurate delivery tracking with a branded tracking page; integrates directly with ThanksEasy's QR code and Delivered By tile

Need help?