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TrackEasy :Effortless Magento® Shipment Tracking Extension

  • Improve customer experience with clear timelines
  • Increase sales with personalized recommendations
  • Reduce support overhead with real-time updates
PRICING
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Made for Magento® 2

Simplify Magento 2 Order Tracking

Moogento

TrackEasy is a Magento 2 extension that transforms the way you handle tracking by providing a visual timeline & clear, real-time updates – all in an integrated Magento tracking page. This plugin seamlessly integrates with ThanksEasy to display comprehensive order information, at the time of placing an order, reducing the need for customer inquiries. With smart product recommendations, TrackEasy not only keeps customers informed but also boosts your average order value (AOV).

• Real-Time Tracking: Provide up-to-date delivery status to keep customers informed.
• Visual Order Timeline: Easy-to-understand order delivery timeline, showing every stage to delivery.
• Personalized Recommendations: Increase sales with targeted product suggestions.

Branded & Comprehensive Order Tracking Pages

trackeasy full page

Enhance your customer & support experience

With TrackEasy, create custom standalone branded order status pages using a simple shortcode URL structure. Customers can easily track their deliveries, view real-time order updates, and access their order ID, email address, delivery address, and order status.

These branded pages can be shared through order emails, the order success page, and customer chats, significantly enhancing your support experience.

For administrators, the TrackEasy extension ensures your branding remains intact, eliminating the need to direct customers to generic carrier pages and maintaining a consistent brand presence throughout the tracking process.

Visual order timeline for simple support

TrackEasy now features a visual delivery timeline, providing a clear and intuitive overview of your order’s journey, automatically updating as the order proceeds.

Easily monitor each stage, from order confirmation to final delivery, ensuring you and your customers stay informed every step of the way. 

The timeline shows in the order detail page, the standalone tracking page, and the customer-view order page.

order delivery timeline

Detailed order info

TrackEasy’s new order details block provides all essential order information at a glance.

View the shipping address, ordered products, and tracking details in one clear place.

Stay organized and let your customers & support crew easily keep track of the order details.

Custom contact block

We’ve added a fully customizable contact information block, allowing you to personalize the way your customers reach out to you. 

With support for custom HTML, you can create a contact section that perfectly aligns with your brand and customer service needs.

custom design tracking page

Customize the page layout

Show the tracking page integrated into your site, or as a standalone page, it’s your call.

TrackEasy allows you to remove site headers and footers for a cleaner, more focused design. You can also add custom CSS, a CMS blocks, or a custom HTML block.

This ensures that the order tracking information pages are easy to read and fully branded, providing a professional look and feel.

Improved support experience

By offering a branded page, you keep customers within your site environment, reducing the chances of them encountering competitor ads.

This enhances the customer journey and maintains your brand presence throughout the order fulfillment process.

Let’s not encourage your customers to go to tracking sites that provide a worse user experience while selling ads designed to un-convert your sale.

trackeasy shortcode

Simple tracking links

TrackEasy creates a simple url for each standalone order status page.

No huge urls to confuse – there’s simply a short code on the end of a short url, letting your customers track their orders using Magento.

This is shown in the customer profile orders tab, and you can also send this in transactional emails. ThanksEasy seamlessly integrates to show this in the order success page. All options come with a QR code for easy mobile tracking.

QR code convenience

TrackEasy allows you to add a QR code into your transactional emails, and it’ll also show in the customer account in their orders list.

Each ThanksEasy-integrated order success page can also include a QR code.

This allows your customers to easily access or save their unique order status page on their phones. Simple access to order info means less support overhead.

qr code
customer account

Customer account integration in My Orders

TrackEasy also integrates into customer account pages, making it easy for customers to follow their orders, right from order confirmation, in their personal account dashboard.

There’s a QR code and shortlink to the standalone tracking page next to each order, in the order summary page.

Make it easy for a customer to track their order, and you’ll have a happy customer.

Customers can see the full integrated timeline

There’s also easy access to an integrated timeline page (separate from the standalone page).

They’ll see an order timeline for each order, right next to the order status, full order shipment tracking details, and a list (with images) of ordered products.

You can also customise this section, by choosing to include the cross-sell products block here as well (or the CMS or custom HTML block).

customer order tracking page
cms block tracking page

Add one of the features of Magento 2 : CMS blocks

You can add a CMS block direct to the standalone page.

Make it really easy to coordinate design across your Magento 2 store.

Custom HTML to show whatever you want

Have some custom code you want to show?

No problem, you can add HTML in a simple block.

custom html block

Enhance Customer Experience with Smart Shipment Updates

shipped by date

Smart SBD (Shipped By Date) shipment status

As soon as an order is placed, the SBD will be set based on your settings.

Once it’s actually shipped, this will be updated to match – so everyone can see when the order was placed and when it was shipped.

It’s like an advanced Magento 2 order status, but where customers can easily track & see granular info (not just their order number).

Instant DBD (Delivered By Date) updates

TrackEasy provides a DBD as soon as the order is placed. It’s then updated by customisable order status changes. You can also set it to auto-update based on supported shipping carrier API connections.

This feature keeps customers informed without them needing to contact support.

Real-time updates ensure that customers always have the latest information about their order.

smart dbd
1 click dbd

1-click editable DBD

For added flexibility, you can manually update the Delivered By Date (DBD) directly from the Orders page.

This allows you to quickly respond to any changes in order processing, ensuring that customers receive accurate and timely information.

Carrier API shipment tracking integrations

Where supported, TrackEasy connects directly with shipping carrier APIs to constantly update tracking info. See the tracking number right there, along with all Magento 2 shipping info.

This keeps customers on your site and away from carrier pages that may contain competitor ads.

Currently, TrackEasy supports major shipping providers including FedEx, UPS, AusPost/StarTrack, and Toll, with more carriers coming soon.

carrier api

Increase Sales with Smart Recommendations

Boost AOV with relevant product offers

TrackEasy allows you to display cross-sold products directly on the standalone page, leveraging the high visibility of this page to boost sales. 

You can also filter-in by product attribute and category to sell the items you want to promote. The list is always filtered to only show in-stock and enabled products.

Show products that complement the customer’s purchase to increase AOV and encourage repeat purchases.

crosssell products
dynamic filtering

Dynamic product filtering

Filter product recommendations by category & product attributes – ensure relevance for your customer and your business.

This targeted approach makes the offers more appealing to customers, enhancing their shopping experience and driving higher conversion rates.

Set a minimum price

Set a minimum price filter – so you’re encouraging orders above a value that makes sense for you.

min price
fill slots

Sell more by filling empty slots

If there’s not enough products to show, based on your filter settings, TrackEasy can fill empty slots to ensure you always have an offer to show.

Loyalty program integration

Promote your loyalty program on the TrackEasy page to encourage sign-ups and repeat purchases.

Use the HTML or CMS block options to add in your loyalty program details.

Highlighting loyalty benefits keeps customers coming back and increases their lifetime value.

Timely info = Happy customers = Less support​

People don’t usually want to chat to support

Give your customer the right info at the right time, and they’ll stay away from support

Optimize Support & Reduce Workload

auto updated tracking

Auto-updated tracking via seamless API connections

TrackEasy’s connection with carrier APIs ensures that tracking status information is constantly updated without manual intervention.

Depending on the destination address, often the receiver needs to be home to receive a delivery – which is why asking the latest expected delivery date is the most common support request.

By providing accurate and timely updates TrackEasy reduces the workload on your support team and helps keep your customers happy.

Automatic delivery confirmation

Automatic tagging of orders as delivered a day after the most recent DBD means your customers see clear info about their old orders, without you needing to explain past differences in deliveries.

This feature helps keep your order records accurate and reduces the number of support inquiries related to delivery status.

delivery confirmation
thankseasy-boost-store-magento

Clear communication from an order tracking extension

Not something you often hear – but TrackEasy helps provide straightforward comms to keep everyone in the picture.

By providing detailed and timely updates, and letting customers track their own orders, TrackEasy becomes more than a simple tracker for Magento 2, reducing the need for customers to contact support. 

Clear communication keeps customers satisfied and reduces the overall support workload.

Order detail visual timelines

TrackEasy adds a clear timeline into order detail pages, making your customer support job a lot easier.

You won’t see this in any other Magento order tracking extension (along with lots of other features!).

In other words the extension allows you to quickly see the visual history of an order, including where it currently is in the process.

order detail timeline
orders page edd

Orders page DBD

The extension provides an Delivered By Date (DBD) column to the Magento store Orders grid, meaning support has all the essential order info right there.

1-click edit the DBD as well – if something changes with an order, it’s really easy to keep everyone on the same page.

Efficient query handling for your Magento store

With accurate and detailed tracking information readily available, your support team can handle queries more efficiently.

This leads to quicker resolution times and improved customer satisfaction. And of course, a happier support team 🙂

happy customer support

Seamless Magento Extension Integrations

ThanksEasy integrated order success page

TrackEasy seamlessly integrates with ThanksEasy, displaying shipment tracking information directly on the order success page. 

The one-click integration makes setup quick and easy, and an instant improvement to the post-purchase experience for your customers.

The time-limited smart offers also raise your AOV – quick wins all round!

profiteasy sale source

ProfitEasy for simple referral data

If a customer makes a purchase after clicking a link in the standalone page, it’ll show up in Orders (‘Source’ column) & the order detail page (ProfitEasy section).

This makes it straightforward to see where your orders are coming from – ands also helps A/B test TrackEasy settings.

ShipEasy for CSV import updates

This extensions works great with ShipEasy. Easily set the DBD (along with things like tracking info) using ShipEasy’s powerful CSV import feature.

The extension helps create order shipments and add tracking – including for multiple shipment orders.

shipeasy
thankseasy-integration-analyticseasy

AnalyticsEasy for powerful GA4 connections

ThanksEasy is integrated with AnalyticsEasy for out-the-box event-based data transmission.

Track order metrics with Google Analytics 4 (GA4)

You can configure the extension, so that each product link in the standalone TrackEasy page will have GA4 utm variables added. 

That makes it integrate easily with the world’s default ecommerce metrics engine, and therefore helps you follow in detail your customer journeys.

GA4 Magento

Make Your Magento 2 Shipping Tracking a Feature with TrackEasy

trackeasy happy store owner

TrackEasy is a Magento 2 order tracking extension designed to transform your order tracking into a seamless, branded experience that enhances customer satisfaction and drives additional sales.

With customizable design options, real-time tracking updates, and smart product recommendations, TrackEasy ensures a smooth and engaging post-purchase journey.

Use TrackEasy to elevate your brand, increase your average order value, and reduce customer service inquiries, ultimately boosting your store’s performance and profitability.

Ready to help your customers track easily?

Annual
Monthly

Pro

$ 83
33
/month
  • Everything from Growth, plus:
  • 2,000+ orders /month
  • Auto updates from carriers
  • Comprehensive onboarding ✓ Up to 4 hours of personalized onboarding included
    ✓ We'll install and configure the plugin for you
    ✓ This will cover most use cases and will let us set it up to most benefit your business
  • Priority Support ✓ Ongoing support
    ✓ Priority 1 business day SLA
Let's Go!

Growth

$ 33
33
/month
  • Everything from Seed, plus:
  • 2,000 orders /month
  • Admin-editable EDD
  • Auto updates via APIs
  • Basic onboarding ✓ Up to 1 hour of personalized onboarding included
    ✓ We'll install and configure the extension for you
  • Enhanced Support ✓ Ongoing support
    ✓ 1 Business day SLA
Let's Go!
Popular

Seed

$ 16
67
/month
  • 500 orders /month
  • Simple order tracking
  • Standalone timeline page
  • Account integration
  • In-page special offers
  • ThanksEasy integration
  • Customisable
  • Status-based EDD
  • Standard Support ✓ Ongoing support
    ✓ 2 Business day SLA
Let's Go!

30 day Moneyback Guarantee – we want your ♥ ! 

We were looking for an easy end-point for customer shipping queries and TrackEasy delivers. It's been a great addition to our website. Our customers are now able to easily track their shipments without having to contact us. This saved us a lot of time and we get a lot less customer enquiries.
mark-wohl-avatar
Mark Wohl, W Enterprises

FAQ

Can TrackEasy help increase revenue?
Yes! By showing products that are related to the order, right in the order tracking page. This should help product discovery and add to sales.
Will TrackEasy help reduce customer support requirements?
Yes! TrackEasy provides updated and clear order info, in the form of an easy-to-understand timeline. This should reduce support queries for what is usually the most-asked question: “Where’s my order?”.
Can TrackEasy be easily customised?
Yes! There’s simple module settings to change what shows in the page, and where it shows. Does TrackEasy simplify support by auto-tagging orders as delivered? Yes! Via an optional setting, a day after the most recent EDD TrackEasy can show the order as Delivered.
How to get order shipping details in Magento 2?

In the order detail page you’ll see what type of shipping your customer chose. With ShipEasy you can also see this in the Orders page. It’s confusing to work out at what stage the order is in – with TrackEasy you get a visual timeline, showing order date, expected dates for shipping, actual shipping date, expected ‘delivered by’ date. Ie. simple tracking for Magento 2, so you or your customers can track the order with minimal hassle.

Create shipments using ShipEasy if you like, then add TrackEasy to get order tracking functionality.

How does Magento track shipping?

Magento tracks each shipment individually, allowing you to add a tracking number to each shipment.

The default system isn’t very clear, with no tracking showing in the Orders page.

ShipEasy changes that – it becomes a 1-click process to add shipments with tracking attached, and then shows this in Orders. Each shipment is then clearly visible with TrackEasy, combined for each order in an easy-to-understand visual timeline in its own page.

This enables customers to view detailed status updates for their orders throughout the entire shipping process.

How to Track Order and Shipment Status in Magento 2?

Order status usually shows in Orders in default Magento – but all with the same grey colour. ShipEasy makes your ecommerce store admin more usable, and more fund, with colour-coded line colouring in Orders. TrackEasy adds a simple standalone page.

TrackEasy offers a user-friendly interface to view order and shipping status, making it stand out among other tracking extensions. 

This feature ensures customers have clear and accessible updates on their shipments.

Does it work with my shipping carrier?

TrackEasy integrates with and supports Magento default shipping carriers, and more. FedEx, UPS, StarTrack shipping trackers and more are integrated.

Is TrackEasy the best Magento 2 order tracking extension in 2024?

We get asked this often – “Is this really the best tracking extension for Magento 2?”. For powerful out-the-box functionality, the ability to track direct, and other unique features not seen elsewhere, we’d say Yes!

So customers can easily track order shipments in my Magento 2 store with this tracker?

Not sure we’d call it a ‘tracker’, but it is a tracking plugin that helps tracking Magento 2 orders. It allows you to track shipments, and your customers to track orders.

Is billing easy?
Yes! This Magento extension is billed monthly or annually. If cancelled it will continue to work until the end of your paid period.
Is support included?
Yes! There’s different support response times depending on the plan you’re on.
Is it easy to install?
Yes! If you’ve installed Magento® extensions before, you’ll find it easy. See our guide if you’re not sure, or grab our paid install service.
Compatibility
Recent Magento® 2 Open Source & Commerce versions are supported.
(Open Source: 2.3.5-2.4.7; Commerce: 2.3.5-2.4.7)

Moogento helps businesses like yours, every day 🚀

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Compare TrackEasy plans

Annual
Monthly
  • Pro
  • Popular
    Growth
  • Seed
-
Pro
Popular
Growth
Seed
-
$8333
/month
$3333
/month
$1667
/month
Simple order tracking2,000+ orders
/month		2,000 orders
/month		500 orders
/month
Standalone timeline page
Account integration
In-page special offers
ThanksEasy integration
Customisable
Status-based EDD
Admin-editable EDD
Auto updates from carriers
OnboardingComprehensive ✓ Up to 4 hours of personalized onboarding included
✓ We'll install and configure the plugin for you
✓ This will cover most use cases and will let us set it up to most benefit your business 		Basic ✓ Up to 1 hour of personalized onboarding included
✓ We'll install and configure the extension for you 		Self ✓ Install & setup by yourself
✓ Access to our detailed knowledge base and guides
✓ We're always happy to help you out with any queries
SupportPriority ✓ Ongoing support
✓ Priority 1 business day SLA 		Enhanced ✓ Ongoing support
✓ 1 Business day SLA 		Standard ✓ Ongoing support
✓ 2 Business day SLA
Updates
Let's go!Let's Go!Lets Go!
Big thank you - just want to say how brilliant your extensions are, they make Magento useable and save us both time & money.
avatar-richard-gray
Richard Gray, EuriskoTechnology