HelloCustomer :Powerful Magento^® Marketing Suite

Made for Magento^® 2

Create ultra-targeted marketing

50+ Data points per customer

You’ll quickly be consigned to the trash, or worse: spam, if you’re still sending generic emails to your customers.

HelloCustomer generates precise & useful customer data, including Most purchased parent category, Date of last sale, and Purchased products. You can easily generate ultra-targeted campaigns that your customers will actually want to open.

That higher open rate means your emails are more likely to be directed to your customers’ inboxes by their email provider, which leads directly to a ‘flywheel’ effect of higher clickthrough rate, higher sales, etc.

Remotely updated for easy campaigns

HelloCustomer auto-sends the data it generates via API to your remote marketing service (like MailerLite).

That’s right, you can now create ultra-targeted marketing campaigns from live data.

Imagine it, no more generic emails – target each group based on eg. their most-purchased parent category.

With Purchased SKUs you can send seasonal reminders based on past orders.

Accurate data = Targeted marketing = Happy customers

Targeted emails lead to a higher open rate.
Better targeting, better open rate.

A higher open rate leads to higher email deliverability… which leads to more opens… more clicks… more sales… more happy customers.

Smart customer nudges

Nudges help steer your customers

The idea of a nudge is a gentle reminder to complete a task (finishing checkout, exploring new products, writing product reviews, etc).

Keep it chilled

Nobody likes getting bombarded with marketing of any type. If you’re browsing a site and suddenly get a barrage of emails you’re not going to be impressed.

Likewise if you just bought a product you don’t want to get more marketing emails from that site: “Enough is enough”.

It can have real-world spam complaint consequences for an over-enthusiastic store.

Which is why with all HelloCustomer nudges we have a range of filters.

Abandoned Carts are common – and fixable

Setup a sequence to encourage your customers to complete their purchase.

People abandon carts for a whole range of reasons – cat needs feeding, doorbell rings, facebook pings.

Create non-intrusive reminders (that look great) to remind your customers to come back and complete where they left off.

Abandoned Browse nudges are next level

Your customer has been back 3x to the same high-value item page. They want it but are still on the edge.

You can target these customers with specific, limited, emails – with automatic content.

Normally the sequence would be shorter than for Abandoned Carts – we can auto-include related products to help product discovery, and then follow up with a coupon a week later if they’ve not yet purchased. Add a filter to not send it more than once every 6 months and we’re done.

Automatic onetime coupons

As part of your abandoned cart & abandoned browse sequences, HelloCustomer can create (and include in emails) single-use coupons with an expiry date.

Maybe this is a new customer and they’re not sure about your store. After let’s say 2 weeks, if they’ve not yet completed a purchase, we can offer them a coupon for 10% off their next order.

All issued coupons show up in the order detail pages, to help out customer service.

Review Reminder nudges – longtail content

Longtail content is great for SEO. Real, authentic, personal recommendations are gold for encouraging people to buy.

Combine both by encouraging your customers to leave reviews.

Make it easy for your customers

If you’re asking your customers to help you out, at least make it easy for them.

The normal ‘review request’ involves at least 12 clicks: clicking a link to the product page, clicking a link to the review section, clicking the review tab to open it, clicking the star review, etc.

HelloCustomer combines all pending reviews into one page, with only one field (and review stars). Making it a lot more likely they’ll review all products.

All nudge sequences logged

See at-a-glance exactly what nudges are active, and at which point of the sequence.

If any nudges have exited, then you can see why (eg. if the customer made a purchase then we’ll stop sending Abandoned Cart nudges).

When nudges have completed you can see the date the customer was sent the last email from that sequence, as well as any automatic coupons generated and emailed to them.

Easy nudge sequence setup

Designed to be easy to use right from install, you’ll find it a doddle to customize to your specific aims.

The step numbers directly correlate to the Nudges Log page, so you can quickly see at what stage each nudge is.

Power in your customers hands

Let your customers choose what to get

You don’t want to be blanket-emailing marketing to your customers. It’ll not only annoy them but might fall foul of anti-spam laws. Not everyone wants to get special offers emailed or a nudge to leave a review. Likewise some people love those!

In HelloCustomer you can create different notification preference groups, which your customer can then select from.

Use customers choices to only send the right emails

You can select which type of opt-in group to send each nudge sequence. The same choices are auto-transmitted via API to your remote marketing system so you can easily filter there as well.

Sending the right emails to the right person at the right time means higher retention, higher clickthrough, and therefore higher deliverability.

That means more special offers followed, more sales, and higher customer lifetime value. Win win win!

Easily send reliable Magento emails via APIs

Default Magento email is a minefield

Out-the-box Magento email is likely to be auto-blocked by your customers’ email providers. There’s a range of solutions that connect to remote mail servers – but they’re not always reliable, and usually need you to go off-site to check what’s been sent, and see how the emails looked.

Connect via APIs for reliability

HelloCustomer connects via APIs to remote email services, with specific options for transactional & Magento-sourced marketing emails (like MailerSend) and remote-sourced marketing emails (like MailerLite).

Easily see what content was sent, to who, and when – right inside Magento.

And then there’s the magic – auto-updating customer data on remote marketing platforms (like MailerLite) in real time.

& HelloCustomer

We’ve designed HelloCustomer from the ground up to seamlessly connect with MailerSend to send emails with minimal effort and maximum simplicity.

Simply copy your API key from your MailerSend account and you’re good to go! No more smtp server hassles – instant reliable email sends, and visibility into what was sent.

& HelloCustomer

We’ve been working with the MailerLite API since the start of HelloCustomer. Our aim from the very beginning was to make a super-simple connection that sends usable & useful data.

Add your API key and away you go – quality data will instantly start getting channelled to your ML account to be used in Automations and Campaigns.

You’ll be getting actionable data within minutes.

Instant email views

See right away exactly what you sent to a customer. How it looked to them, and what the contents of the email were. And also whether it sent or not.

This works both with Magento transactional emails, and with any other email sent via Magento, including the nudge sequence emails from HelloCustomer and gift cards from GiftEasy.

Ready to say 👋 Hello?

Number of customers	Growth	Seed
Up to 5k	$49	$9
Up to 15k	$79	$9
Up to 25k	$119	$9
Up to 35k	$139	$9
Up to 50k	$179	$9
Up to 75k	$249	$9
Up to 100k	$319	$9
Up to 200k	$579	$9
Up to 400k	$1079	$9
Up to 800k	$1679	$9
Up to 1.5m	$2879	$9

Simple & clear pricing How many customers do you have?

$ 19 /month
(Based on 5,000 customers)

Everything from Seed, plus:
Advanced customer data
Automated nudge sequences
Smart integrated coupons
Real-time remote marketing data

Popular

$ 9 /month

Send transactional emails via API
See what was sent, when, to who

30 day Moneyback Guarantee – we want your ♥ !

PickPack has helped us simplify our order processing as well as enabling our picking and packing documents to be perfectly on brand. Our team find it much easier to pack and our customers love our customised packing sheets. Thanks PickPack!

FAQ

Can HelloCustomer help sending Magento transactional emails?

Yes! Just enter your MailerSend API key and you’re away. If you have another email service you’d like us to use just get in touch.

Will HelloCustomer make my customers happy?

Yes! (Probably 😄) It will help you to reduce marketing emails to ones that they actually want to receive, and help you to throttle sends so you don’t go OTT.

Can HelloCustomer help me send customised marketing campaigns?

Yes! It’ll automatically create Groups in MailerLite to match your notification groups, and then automatically create subscriber fields to match the HelloCustomer data points. You can then use these to create ultra-targeted campaigns in MailerLite. If you have another remote marketing service you’d like us to use just get in touch.

Can HelloCustomer help with my SEO?

Yes! By activating Review Reminder nudge sequences, you can encourage your customers to leave product reviews – which should directly help longtail SEO (and of course help sales by providing real reviews on the product pages).

Is billing easy?

Yes! HelloCustomer is billed monthly, based on how many customers you have. You’ll be billed at the base rate now, then in a month based on how many customers you have in Magento. If you cancel the billing agreement then it will continue to work until the end of your paid period.

Is support included?

Yes! There’s different support response times depending on the plan you’re on.

Is it easy to install?

Yes! If you’ve installed Magento^® extensions before, you’ll find it easy. See our guide if you’re not sure, or grab our paid install service.

Compatibility

Recent Magento^® 2 Open Source & Commerce versions are supported.

(Open Source: 2.3.5-2.4.6; Commerce: 2.3.5-2.4.6)

Moogento helps businesses like yours, every day 🚀

Demos & guides

Live Demo

User Guides

Change Log

Live Demo

User Guides

Change Log

Version	Release date	Changes
2.8.48	11/04/2024	Fixed bug with limit for AC sequences
		Updated debugging logging config
		Fixed bug with the limit for AB sequences
		Added detailed logging option
		Added code for debugging sequences
		Fixed bugs for AC sequences
2.8.47	11/04/2024	Updated checking of AC sequences when removing cart data
2.8.46	10/04/2024	Updated checking of AC/AB sequences
2.8.45	10/04/2024	Refactoring of code for speed
		Updated admin user browser details UI
		Fixed a bug with a non-existent class
		Updated config UI
		Updated config logic for conversion window expiry
		Adjusted config UI for clarity around conversion windows
2.8.44	04/04/2024	Added limit for sending emails
		Fixed bug with email step value
		Tidied logic
		Fixed minor bug
		Tidied AW section
		Added initial Account Welcome sequence tracking
2.8.43	02/04/2024	Refactored for clarity
		Updated nudge sequence sending logic
		Fixed bug when saving the converted amount
		Updated spintax gating logic
2.8.42	28/03/2024	Fixed errors when generating coupons
2.8.41	28/03/2024	Fixed minor bugs with config settings
2.8.40	27/03/2024	Fixed minor bug
		Updated email type structure
		Updated config UI
		Updated converting order UI
2.8.39	27/03/2024	Fixed minor bug
		Updated config UI
		Normalised winback customer layout
		Updated winback customer structure
		Improved winback customer nudges
2.8.38	27/03/2024	Updated nudge sequence test UI
		Normalised some sections
		Updated test UX
		Improved UI for test buttons
2.8.36	26/03/2024	Tweaked default spintax email templates for nudges
		Added logging to tests
		Added error logging for AC tests
		Updated error logging from nudge email test section
		Improved spintax for AB & AC default templates
		Added more emoji options; added spintax for AC & AB email body templates
		Initial setups for spintaxed abandoned cart & abandoned browse emails
		tidied spintax formatting
		Minor update to spintax subjects
		Updated spintax for Customer Winback default email 1
		Updated emoji support for wider compatibility
		Update to deal with empty related products list
		Updated WC logic
		Added spintax options to all Winback Customer sequence emails
		Updated email_step var for test config
		Added email_step var to test config
		Updated config UI
		Updated config UI for clarity
		Added check for spintaxed subject
		Updated spintax config UI for clarity
		Added email_step var to config
		Updated review reminder spintax defaults
		Updated default spintax content
		Updated config UI for spintax sections
		Updated config titles for clarity
		Added spintax to Winback Customer nudge sequence
		Added spintax option to RR email body
		Initial adding of customer first name into spintax
		Updated config description for spintax
		Implementing spintax for nudge sequence email subject (RR & WC)
2.8.35	21/03/2024	Fixed convertible event classification functionality
		Fixed a bug when searching for historical data for review reminders
		Updated historical feedback section
		Updated historical rule UI
2.8.34	19/03/2024	Updated, refactoring of code
2.8.33	19/03/2024	Fixed minor bug
		Updated config labels for clarity
		Spintax addon v1
		Added feedback to test email attempts
		Fixed a bug with statistics calculations for ML in the config
		Updated referring order UI for nudges log
		Updated UI
		Updated error message for MS
		Fixed buds with API config settings
		Updated config UI
		Added missed styles for sliders
		Updated list of nudge type for filters
2.8.32	14/03/2024	Updated review reminder sequence, added limit for sending emails
		Updated config UI for AB/AC takeover
		Updated review reminder sequence
		Simplified abandoned browse logic
		Fixed bug for review reminder sequence
		Updated Abandoned cart sequence
		Added check for AB in AC
		Updated Abandoned browse sequence
		Added converting order data
		Added AB check for AC existing
		Updated min order value for clarity
		Updated AB default delay to 4h
2.8.31	11/03/2024	Fixed bug with refresh data
2.8.30	05/03/2024	Updated, enrich logs detail, refactored functionality
		Updated Usage synchronize cron, send customers number instead of contactable customers
2.8.29	27/02/2024	Fixed minor bug with data type
		Updated nudge sequence UI
		Replace logo url
		Updated UI in config
		Added coupon generation before sending an email with a coupon for AW and NW sequences
		Added coupon generation before sending an email with a coupon for AC and AB
2.8.28	12/01/2024	Improved calculations selected fields in Api config
		Updated API connection settings interface, and updated syncing customers
		Updated system config page, added buttons to select default fields
		Updated sync statistics with MC for each customer
		Updated collection of customer activity data for sending to MC
		Fixed syntax error in SQL syntax
		Updated syncing of new customers and new newsletter subscribers with MC
		Updated logic for unsubscribing a customer from a newsletter on the ML side
		Updated logic for collecting data from orders
		Updated logic for creating attributes on MC
		Updated multi-connection UI
		Get GiftEasy GivenGet url for Customer
		Added integration with GiftEasy module
		Updated system config page, added restriction for ML and MC connections, added tooltip
		Updated sync new customers, new newsletter subscribers, pt1
		Updated HC customer data on the customer edit page
		Fixed a minor bug with sending an email via MailerSend
		Fixed bug with array offset
		Fixed send email bug
		Updated syncing with MC for a few audiences, pt2
		Added a tooltip for a few API connections on the system config page, pt1
		Updated actions of webhook for MC
		Updated api connection UI
		Added button to create webhook on MC side
		Updated unsubscribe webhook
		Implement webhooks for MailChimp
		Updated UI on the system config page, API connections for MailChimp
		Updated UI on the system config page, API connections
		Updated mailchimp logo
		Simplified config UX for remote fields
2.8.27	19/12/2023	Updated UI for the API connections button
		Updated config UI
		Updated UI for config
		Updated config Ui
		Fixed a minor bug with the license key
		Added restrictions on the number of connections via API, updated functions of the Update Fields button
		Updated customer re-syncing functions for the Start Reprocessing Orders button
		Updated Order referring base time
		Implementation of re-sync customers with MC, the button Start Reprocessing Orders
2.8.26	13/12/2023	Fixed bug with trying to access array offset on the value of type bool
		Updated default notif prefs settings
		Added sync of customers after sign-up or log-in
		Added subscriber status check
		Fixed errors in API connection config settings
		Added checking of unsubscribed customer
		Fixed bug with unknown array index
		Updating admin UI for setting newsletter option in config
		Updated massaction UI related to newsletter settings
		Improved mass actions UI for clarity on the customer grid page
2.8.25	11/12/2023	Implementation of the queue for mass actions on the customer grid page, pt3
		Implementation of the queue for mass actions on the customer grid page, pt2
		Implementation of the queue for mass actions on the customer grid page, pt1
		Added a tooltip error message on the sent emails page
2.8.24	06/12/2023	Fixed bug with mass actions when setting notification preferences
2.8.23	06/12/2023	Updated assign customers to groups on the MC side
		Updated mass actions on the customer grid page
2.8.22	05/12/2023	Updated the create fields button, added assign a single customer to a group on MC
2.8.21	30/11/2023	Added warning to re-sync when key parts change
2.8.20	29/11/2023	Added warning message after enabling/disabling preferences settings.
2.8.19	27/11/2023	Updates sales source UI
2.8.18	27/11/2023	Fixed syntax error
2.8.17	27/11/2023	Updated rules for using the license key. Fixed rounding error
		Updated syncing customers with MC, assign customers to group
		Updated UI
		Updated syncing customers with MC, pt2
		Updated syncing customers with MC, pt1
2.8.16	22/11/2023	Updated mass actions on the customer grid page
2.8.15	22/11/2023	Fixed save customer pref
		Updated mass actions on the customer grid page
		Added syncing functions with MC using queues
		Updated messaging for multiple connections
		Added functions for placing customers on the MС side
		Updated logic for creating attributes on the MC side
		Added logic for creating attributes on the MC side
		Added usage restrictions
		Added functions for syncing customers with MС, pt1
		Added MailChimp integration, pt3
		Added MailChimp integration, pt2
		Added MailChimp integration, pt1
		Added info messages on the config page in the admin
2.8.14	08/11/2023	Fixed syntax error
		Updated checking of license keys for the ProfitEasy module
		Updated data syncing from the ProfitEasy module
		Added data syncing from the ProfitEasy module
		Updated sorting of customer account navigation links
2.8.9	07/08/2023	Updated general toggle button css
		Added export to CSV the Nudges Log data
		Updated profiteasy messaging
2.8.8	02/08/2023	Fixed bug with the ProfitEasy fields, updated license check
2.8.7	01/08/2023	Updated error logging
		Updated type of fields for ML
		Updated apid UI
		Fixed fatal error on the nudges rules page
2.8.6	17/07/2023	Fixed Apply coupon action error
		Added check previously sent AW sequence for NW sequences
2.8.5	06/07/2023	Updated license check, fixed bug when generating coupon
		Fixed bug when adding currency symbol to coupon
		Fixed minor bug
		Updated config of AW and NW sequences, updated sending emails, fixed minor bugs
		Updated default email templates for Account Welcome
		Updated search for new subscribers for NW sequences.
		Fixed calc of statistics AW and NW, fixed check of license keys, refactored code for speed
		Fixed small bugs when registering AW and NW sequences
		Fixed minor bugs when saving statistics data, refactoring code for speed
		Added generation of coupons for NW sequences, fixed bugs when sending NW emails
		Updated sequence UI
		Added sending emails for AW sequences, fixed minor bugs
		Updated sequence templates
		Updated UI for AW sequence
		Minor template naming edits
		Updated email template names for consistency
		Updated, implementation of logic for Account Welcome sequences
2.8.4	20/06/2023	Updated sequence language for clarity
		Updated registration of Newsletter welcome sequences
		Updated backend tagging
		Updated Newsletter sequence, pt5
		Updated the process of subscribing to the newsletter
		Added new options for sending Newsletter emails
		Fixed nav links on the Customer Account page
		Updated refs for consistency
		Fixed an issue with related products for Winback sequences
		Added tagging PE referrer source logic
		Updated Config UI
		Updated test sequence logging
		Updated test UX so the live config settings for each sequence are used
		Fixed logger
		Improved the abandoned cart test process
		Updated logging processes
		Updated store currency symbol data
		Fixed bug with using non-existent object
		Updated for consistency
		Fixed minor bugs
		Updated code for consistency
		Updated email sequences for consistency
		Updated email test method
		Normalising processes for consistency
		Fixed typo
		Updated terminology
		Updated nudges test sequences to include config coupon settings
		Updated typo
		Fixed typos
		Fixced typo
		Refactored for consistency
		Updated data validation for stability
		Updated default email templates
		Updated winback customer nudge sequence for consistency
		Updated default Newsletter Welcome email template
		Updating email sequence logic
		Newsletter Welcome email test sequence
		Updated some fields for clarity
		Refactored for clarity
		Updated js error reporting logic
		Updated test email sequences
		Updated newsletter sequence for consistency
		Updated a few typos
		Updating typo
		Refactored Winback for consistency
		Updated default auto-coupon values for Newsletter Welcome sequence
		Improved config UI to be more consistent
		Added specific Analytics tag option for newsletter welcome sequence
		Adding auto-coupon config
		Updated newsletter welcome sequence
		Updated newsletter signup default templates
		Improved newsletter signup sequence UI
		Added new Newsletter sequence, pt4
		Added new Newsletter sequence, pt3
		Added new Newsletter sequence, pt2
		Added new Newsletter sequence, pt1
2.8.3	28/04/2023	Added compatibility with PHP 8.2
2.8.3	28/04/2023	Added compatibility with PHP 8.2
2.8.1	24/03/2023	Embracing the future with Magento 2.4.6 & PHP 8.2 compatibility.
2.7.15	11/03/2023	Polishing product titles, email designs, and winback sequences for an exceptional user experience.
		Streamlining UI, enhancing search, and optimizing winback processing for peak performance.
		Mastering winback sequences with improved configurations and valuable additions.
2.7.14	21/02/2023	Guide enhancements, UI updates, and sequence improvements for a better winback experience.
		Strengthening integration with profitEasy module and refining winback sequence implementation.
2.7.13	10/01/2023	Customer account upgrades, email fixes, and referer source tracking for optimal results.
2.7.12	01/12/2022	Newsletter subscription refinements and theme compatibility for seamless user experience.
2.7.11	24/11/2022	Tackling issues for a smoother unsubscription process and better options.
2.7.10	18/11/2022	Conversions data issue resolved for a better experience.
2.7.9	17/11/2022	Ensuring coupon usability and code consistency for a seamless performance.
2.7.8	14/11/2022	Enhancing abandoned cart process, email templates, and code refactoring.
2.7.6	21/10/2022	SMTP configuration updates, PHP compatibility, and code improvements.
2.7.4	14/10/2022	New columns, email design upgrades, and SMTP configuration enhancements.
2.7.3	13/09/2022	Expanding Google Tag Manager capabilities with purchase tracking.
2.7.2	08/10/2022	SMTP button and configuration updates, password obfuscation, and UX improvements.
2.7.1	10/04/2022	New release with various updates and fixes for enhanced performance.
2.6.19	23/08/2022	Improved compatibility, analytics, and sequences for a seamless experience.
2.6.6	20/04/2022	Compatibility updates, conflict resolution, and refined design for a smoother experience.

StockEasy makes the Magento Catalog customizable just the way you like it, with only a few clicks. It nicely complements the day-to-day ecommerce functionalities that the other Moogento extensions bring. The support is also very responsive! Shoutout to Jim whose support efforts are awesome.

StockEasy’s visual colour coding for stock levels is particularly helpful. We use StockEasy with PickPack & ShipEasy, and in combination the results are SO powerful and feature rich.

Compare HelloCustomer plans

Simple & clear pricing How many customers do you have?

Popular

Growth
Seed

-	Popular Growth	Seed
-	-		$9 /month
Send transactional emails via API
See what was sent, when, to who
Advanced customer data
Automated nudge sequences
Abandoned Cart smart sequences
Abandoned Browse smart sequences
Review Reminder smart sequences
Smart integrated coupons
Real-time remote marketing data
Frontend consolidated reviews
Customisable notification groups
Simple unsubscribe page
Onboarding	Comprehensive ✓ Up to 4 hours of personalized onboarding included ✓ We'll install and configure the plugin for you ✓ This will cover most use cases and will let us set it up to most benefit your business	Self ✓ Install & setup by yourself ✓ Access to our detailed knowledge base and guides ✓ We're always happy to help you out with any queries
Support	Priority ✓ Ongoing support ✓ Priority 1 business day SLA	Standard ✓ Ongoing support ✓ 2 Business day SLA
Updates
	Let's go!	Let's Go!

HelloCustomer :Powerful Magento^® Marketing Suite

Create ultra-targeted marketing

Collect detailed customer data

Create precisely-targeted campaigns

Accurate data = Targeted marketing = Happy customers

Smart customer nudges

Keep your customers engaged

Simple & clear :

Help product discovery

Catch a customer on the way out the door

Combine multiple orders into a single email

See the different nudges that your store is now sending out

Each of the 3 sequences comes with working defaults

Power in your customers hands

Customers can choose from notification groups

Fine-tune which customers get which sequences

Easily send reliable Magento emails via APIs

Easily see, inside Magento, what was sent

1-click setup

2 minute setup

See how your email looked

Ready to say 👋 Hello?

Growth

Seed

FAQ

Demos & guides

See a live demo

Compare HelloCustomer plans

HelloCustomer :Powerful Magento® Marketing Suite

Create ultra-targeted marketing

Accurate data = Targeted marketing = Happy customers

Smart customer nudges

Power in your customers hands

Easily send reliable Magento emails via APIs

Ready to say 👋 Hello?

Growth

Seed

FAQ

Demos & guides

See a live demo

Compare HelloCustomer plans

HelloCustomer :Powerful Magento^® Marketing Suite