Articles tagged Post Purchase

MAGENTO OPERATIONS

Why Magento Review Requests Should Wait Until After Delivery

Sep 1 2026 · 7 min read

A Magento review request should arrive after the customer has received and used the product, not while the parcel is still in transit. Sending "how did we do?" before delivery…

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STORE PERFORMANCE

The Magento Thank You Page Is Wasted Space: 12 Jobs It Should Be Doing

Jul 21 2026 · 7 min read

The default Magento thank you page shows an order number, promises an email, and stops. That's wasted space…

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SHIPPING AUTOMATION

Magento Shipping Tracking: Why Carrier Links Alone Are Not Enough

Jul 6 2026 · 7 min read

A carrier tracking link isn't enough because carrier tracking pages are built for logistics staff, not shoppers. They're…

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MAGENTO OPERATIONS

Magento Support Deflection - How Storefront Info Cuts Tickets

Jul 2 2026 · 6 min read

Support deflection means answering a customer's question on the storefront before it becomes a ticket. Most ecommerce support…

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MAGENTO OPERATIONS

Magento Returns - How to Reduce Avoidable Returns

Jul 1 2026 · 6 min read

Most avoidable returns are decided before the order ships. A product page that oversold or left out a…

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SHIPPING AUTOMATION

How to Reduce "Where Is My Order?" Tickets in Magento 2

Jun 8 2026 · 7 min read

WISMO ("where is my order?") tickets are mostly a communication problem, not a delivery problem. The parcel is…

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