Installing Magento Extensions : Troubleshooting

'I can't see the module in the configuration settings page'

Try deleting your cache manually. Inside your Magento installation folder, go into 'var' folder and rename the cache folder (eg. to cache1). You can delete that renamed folder if everything works afterwards.

If there is still nothing showing in the configuration page, you may have missed some files. Please repeat the installation of the extension.

'I see a white screen / 'Mag registry key' error message'

Double check that compilation is turned off (System > Tools > Compilation). If you can't access that page any more you'll need to manualy disable Compilation.

'I still have issues'

You can disable the extension by navigating to /app/etc/modules and renaming your new extension, eg from .xml to .xml_off

You can then clear the cache (if you can't access your backend cache page, just rename /var/cache (eg. to cache1))

Check your Magento log files for specific errors (/var/logs)

Check your server log files for errors (location will depend on your server)

'I stilll have issues!'

Drop us a line with your (S)FTP and Magento access details and we'll take a look