Installing Magento Extensions : Pre-install Checklist

We spend a lot of time testing our extensions on fresh installs of Magento. However, there are a lot of different ways to setup, customize, and add-on to Magento, which can cause new issues - please follow this checklist before starting your install, to safeguard your site.

The steps described here are a good basis before every magento extension install (not just ours!).

Each of these steps are important, don't be tempted to skip!

 

1. Backup your database

With any method, test that you can restore a backup (eg. to a test blank db) before starting!

Using Magento's built-in backup system

• Head to SystemToolsBackups and click Database Backup

You'll see a popup option to 'Put store in Maintenance Mode?' : this will show the Magento Maintenance Page to site visitors. See section below for pros/cons.

Using the command line

• Make a backup of your database:

mysqldump -u [database user] -p [database name] > db_backup_[todays date].sql

• Restore from backup:

mysql -u [database user] -p [database name] < db_backup_[todays date].sql

(change [bracketed words] to match your setup)

Using phypMyAdmin

• Export/Import your Magento database

Make sure you "Disable Foreign Key Constraints".

2. Backup your app folder

• This is the fastest way to fully revert if you need to.
• Easiest to put it next to your current app folder (e.g. app_bkp), that way you only need to rename the two folders to revert.

3. Check your cron is running

You need the magento cron to be running to get the most out of Moogento extensions.

What's a cron? It's a regular task run by the server. Usually things like preparing stats.

If you think your cron may not be running, have a quick look at our guide to fixing Magento crons.

4. If you have compilation enabled for your site, disable it

• If you're not sure if you have this turned on, check SystemToolsCompilation

5. Turn on Configuration Cache

In SystemCache Management enable Configuration Cache and disable the other caches.

• This can help avoid errors if Magento attempts to start the extension installation before all files are uploaded.

6. Close all admin windows

If you start installation with several users logged in, or several active admin windows, it's possible for several installation processes to be started. This can result in some temporary errors, eg. if we need to create some database tables..

• Check no other admin users are logged in before installing, and check you don't have multiple admin windows open yourself.

Maintenance Mode?

What is it?

• Magento has a built-in system to turn off the website frontend for visitors, and still allow admin access to the backend.

How to turn it on

• Just create an empty file in your Magento root with the filename maintenance.flag

Delete that file to turn off the Maintenance Mode.

• Before you do turn it on, make sure that you customise it to match your store (see section below).

Why would we do this?

Pros

You're about to backup the database:

• If there is any customer activity between making the backup and potentially restoring it, you'll lose that activity.
• This could include new orders.
  • If they are then issued an Order/Invoice ID, you then turn on the store and another customer makes an order (before you can manually enter the new order(s), then multiple people will have the same Order/Invoice ID, which can make accountants anxious, and customer support tricky.
  • You may lose track completely of those orders which arrived in between (or have to work them out via Payment Receipts, emails, etc).
• If your new extension involves database activity in the setup, if an order comes in halfway through, you could potentially include inconsistencies into the database.

Cons

• Your site is temporarily 'closed for business' and you may lose customers (if they don't come back later).
• It's harder for you to test any frontend changes that the new extension has made (as the frontend will also be locked out to you).
  • To enable frontend access for yourself (while still showing the Maintenance Page to other visitors) edit the index.php file:

Change :

if (file_exists($maintenanceFile)) {
    include_once dirname(__FILE__) . '/errors/503.php';
    exit;
}

To :

$this_ip = $_SERVER['REMOTE_ADDR'];
$allowed_ips = array('127.0.0.1','111.22.33.44');
if (file_exists($maintenanceFile) && !in_array($this_ip, $allowed_ips)) {
    include_once dirname(__FILE__) . '/errors/503.php';
    exit;
}

and then edit the $allowed_ips section to match your own local IPs.

Customising the Maintenance Mode page in Magento

If you don't edit the look of your Maintenance Page, visitors to your site will see this pretty unexciting page: Importantly there is no immediate sign that it is even the correct store (no branding), that it is a problem that will be fixed (no ETA of site online), and if there is any way to contact you (no email or phone details). Let's customise this page! Have a quick look at what your site page looks like at the moment

• To show a custom Maintenance Page, edit the index.php file:

Change :

include_once dirname(__FILE__) . '/errors/503.php';

To :

include_once dirname(__FILE__) . '/errors/maintenance.html';

and then create and style that maintenance.html file.

Quick way to make a well-styled page: open your your home page html in a text editor and remove the nav bars and central content

• Make sure your Maintenance Page:
  • Is styled for your store, including your store logo, font, and general style.
  • Explains what is happening.
  • Gives a timeframe for completion.
  • Has a contact email/phone number.

Check 503 Header

• It's worth checking that your Maintenance Page has the correct 503 header set (before turning it on!).
• This ensures that visiting search engines see the correct status of "Temporarily Unavailable" to save you any ranking issues.
• Easy way to check the 503 header, is to visit that page in Firefox and inspect with Firebug (described in the Optimising Tools for Magento section).

Updating Previous Versions of Moogento Extensions

Moogento has a small team working full-time adding features and functionality to our extensions (you'll see that we have a small number compared to other extension companies).

These features are always designed to save time and effort when processing orders - if you're running a busy store or just want to keep making your life easier, keep updated to the latest versions.

As we make so many changes it really does make sense to update on a regular basis.

We recommend that you keep your extensions up to date to make this easy - we usually release a new public update every week

• If you are updating from a version more than 6 months old, we recommend getting us to install it for you, to ensure the process goes smoothly.
• If you're doing the update process yourself, we recommend, as with all Magento extensions, to test the update on a dev server *before* the live server.
• If you must install direct to your live server, and are keen to do this yourself instead of getting us to help, it makes sense not to do this first thing Monday morning, with a weekends worth of orders waiting!
• Our extensions are quite often linked in some way. It makes sense to link different features together,

eg. if you print a PDF with pickPack we can connect with shipEasy to show that the order has been printed in the grid edit that it makes.

As there is new functionality constantly being developed we're relying on each part sending/receiving the correct signals : please try to update multiple extensions at the same time. That way, all connections will work!

Updating Procedure

Check You're Installing The Latest Version

1. Log into Moogento.com and go to your downloads section.
2. If your extension is greyed out, that means you're not in a valid support plan.

   You'll still have access to the last release that was available when your support period expired, but this is likely to be an old version.

3. If it's greyed out, grab a Maintenance Plan - this will give you instant access to the latest version, and support if you need it.

   • If you're not on a Maintenance Plan, then your access to support is limited - our response time will be 2-3 working days and we won't be able to help with bug fix requests, setup queries, etc.

Which Maintenance Plan Is Right For Me?

There are 3 different Maintenance Plans, so there should be one for you :)

How fast is Support when we're on a current Maintenance Plan?

Depending on your plan, support response times vary between priority 24h and 48h (Mon - Fri).

Does buying a Maintenance Plan for one extension cover all previously-purchased extensions?

No - please grab one plan per license key. Each Maintenance Plan is for a specific license key - eg. if you have 5 extensions and want to keep all updated, grab a Plan for each.

Does the monthly maintenance plan require a yearly subscription?

No, you can choose to pay monthly or yearly (if you pay yearly then you get 2 months free).

Do we need to pay for Key Reactivation?

If you get on a Maintenance Plan inside 90 days from purchase, there's no reactivation fee. After that time period there's a reactivation fee, which starts at 25% of the product price, and increases to 95% after a year. When you pay a reactivation fee, you'll get 60 days included support/updates before the Maintenance Plan itself is billed.

Server Update Process

1. Disable the old extension before starting the install.

   If you don't then you may create some errors in the tables that we create, as you could have part-old part-new code (during the upload) interacting.

2. Go to /app/etc/modules/ and look for the files beginning with 'Moogento_'.
3. Add the text .off to the end of the filenames.

   

4. Clear cache, either in SystemCache Management or by renaming /var/cache eg. to /var/cache.2 - you can then delete that folder, but by renaming it you're good to go immediately (no need to wait for the files to delete).
5. Log out of Magento Admin.
6. Check other admin users are also logged out, and that you have a single admin window open yourself.
7. Proceed with installation of new version.
8. After install, if you've only upgraded one-of-many Moogento extensions, check first that the new one works fine, then 'turn on' the others, one at a time, checking that there are no issues after each one.

   (There shouldn't be any issues but newer versions of some extensions may need other Moogento extensions to be recent versions to interact correctly).

9. When you're done you can delete the .off file for the upgraded extension (a new one should have been copied in by the end of the procedure).

• If you experience issues after upgrading pickPack you might be able to quickly fix them by resetting the config settings:

1. Go to SystemConfigpickPack - General and at the bottom you'll see buttons to 'Reset/Export/Import'.
2. Export first for good measure.
3. Then click 'Reset pickPack'.

Bear in mind this will clear all pickPack settings!

(Your buttons will look slightly different if you don't have Clean installed)