Difference between revisions of "Installing Magento Extensions : Troubleshooting"
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;'I see a white screen / 'Mag registry key' error message' | ;'I see a white screen / 'Mag registry key' error message' | ||
| − | :Double check that compilation is turned off (System > Tools > Compilation). If you can't access that page any more you'll need to | + | :Double check that compilation is turned off (System > Tools > Compilation). If you can't access that page any more you'll need to manually disable compilation. |
;'I still have issues' | ;'I still have issues' | ||
| + | :* First, check the log files. If you haven't turned on logging do so now. (System > Advanced > Developer -> Log Settings) | ||
| + | [[File:Example.jpg]] | ||
:Let's turn it off: | :Let's turn it off: | ||
:# Disable the extension by navigating to /app/etc/modules and renaming your the extension xml file, eg from .xml to .xml_off | :# Disable the extension by navigating to /app/etc/modules and renaming your the extension xml file, eg from .xml to .xml_off | ||
| Line 14: | Line 16: | ||
;'I stilll have issues!' | ;'I stilll have issues!' | ||
| − | :Drop us a line with your (S)FTP and Magento access details and we'll take a look | + | :Drop us a line with your (S)FTP and Magento access details and we'll take a look. |
[[Category:General Setup]] | [[Category:General Setup]] | ||
Revision as of 13:12, 13 April 2014
- 'I can't see the module in the configuration settings page'
- Try deleting your cache manually. Inside your Magento installation folder, go into 'var' folder and rename the cache folder (eg. to cache1). You can delete that renamed folder if everything works afterwards.
- If there is still nothing showing in the configuration page, you may have missed some files. Please repeat the installation of the extension.
- 'I see a white screen / 'Mag registry key' error message'
- Double check that compilation is turned off (System > Tools > Compilation). If you can't access that page any more you'll need to manually disable compilation.
- 'I still have issues'
-
- First, check the log files. If you haven't turned on logging do so now. (System > Advanced > Developer -> Log Settings)
- Let's turn it off:
- Disable the extension by navigating to /app/etc/modules and renaming your the extension xml file, eg from .xml to .xml_off
- Clear the cache (if you can't access your backend cache page, just rename /var/cache (eg. to cache1))
- Check your Magento log files for specific errors (/var/logs)
- Check your server log files for errors (location will depend on your server)
- 'I stilll have issues!'
- Drop us a line with your (S)FTP and Magento access details and we'll take a look.
